Terms of Service

1. Acceptance of Terms

By registering for, accessing, or using the Services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Services.

2. Eligibility

You must be at least 16 years old (or the age of digital consent in your country) to use the Services. By using the Services, you represent that you meet this requirement and that the information you provide is accurate.

3. Description of the Service

Kavana is an AI platform that lets you create chatbots, connect knowledge sources, and interact with AI models through chat, WhatsApp, and API integrations. We may add, change, or remove features at any time. AI-generated content may be inaccurate, and we are not responsible for its reliability.

4. Accounts and Registration

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must provide accurate registration information and keep it up to date. You may not create accounts on behalf of others without authorization or use another person’s account.

5. Acceptable Use

You agree not to misuse the Services. In particular, you will not:

• Use the Services for unlawful, harmful, or fraudulent activity.
• Upload content that infringes third-party rights or contains malicious code.
• Attempt to circumvent rate limits, quotas, or security controls.
• Reverse engineer, scrape, or disrupt the Services.
• Use the Services to generate content that is illegal, defamatory, or violates the rights of others.

6. User Content and Knowledge Sources

You retain all rights to the content you upload, including documents and knowledge sources. You grant us a limited license to process, store, and display that content solely to provide the Services to you. You are responsible for ensuring that you have the right to upload the content and that it complies with applicable law.

7. Intellectual Property

The Services, including their software, design, and branding, are owned by Kavana or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services for your internal purposes, in accordance with these Terms.

8. Credits, Billing, and Refunds

The Services use a prepaid credit system. Credits are deducted for usage and are non-refundable except as required by law. We may change pricing at any time, and changes take effect on the announced date. You are responsible for all charges incurred under your account.

9. API Keys and Rate Limits

API keys are secrets that grant access to your workspace — keep them confidential. We may impose rate limits or quotas to protect the Services and ensure fair use, and we may revoke keys that are misused or compromised.

10. Third-Party Services

The Services integrate with third-party services, including Google, WhatsApp, and AI model providers. Your use of those services is subject to their own terms and privacy policies. We are not responsible for the availability or behavior of third-party services.

11. Disclaimers

The Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated content may be inaccurate or incomplete; verify important information before relying on it.

12. Limitation of Liability

To the maximum extent permitted by law, Kavana shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising out of or relating to your use of the Services. Our total aggregate liability shall not exceed the amounts you paid to us in the twelve months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Kavana and its affiliates from and against any claims, damages, and expenses, including legal fees, arising out of your use of the Services, your content, or your violation of these Terms.

14. Termination

You may stop using the Services at any time and delete your account. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the integrity of the Services. Upon termination, your right to use the Services ends, and we may delete your data in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced on this page with an updated “Last updated” date. If you continue to use the Services after changes take effect, you accept the revised Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the Islamic Republic of Iran. Any disputes arising out of or relating to these Terms or the Services shall be submitted to the exclusive jurisdiction of the courts of Tehran.

17. Contact

If you have any questions about these Terms, contact us at support@kavana.pro.